Cancellation:
Due to the highly customized nature of our products, once production has begun on your order, it can no longer be cancelled or returned. If the order is cancelled after a proof has been created and sent, but prior to approval, a cancellation fee amounting to the setup of the item(s) will apply as well as a restocking fee when applicable. If an order is placed and proofs are sent and there is no response within 10 business days, there will be a cancellation fee of 20% of the order.
If there is a problem with the order because of an error on our end, please contact the Customer Service department within 10 days of delivery, and email a photo of the item to [email protected]. Please specify your order number and one of our representatives will be in touch as soon as possible.
Return:
- Pre-Production Cancellation
In the event you change your mind about your order during pre-production, please contact our customer care department for a full refund. However, once your order has been sent to a production facility, we are unable to refund your purchase price. - Blank Goods
Sale of blank goods are final. - Samples
All sample sales are final, non-returnable, and non-refundable. If a decorated order is later placed for the same sample item, the cost of the sample item will be discounted on the decorated order. - Responsibility for Shipping
We will arrange for pickup of any misprinted, damaged or defective items at no cost to you. - Window of Returns
Please check your order for defects immediately upon arrival, as there are no returns after 30 days from receipt of order. - Required Condition of Returned Items
Returned items must be in new, unused condition. - Receiving Your Refund
Method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase.
Shipping & Shipping Cost Policy:
Thank you for shopping with us! Please review our shipping policy to understand how your order is processed, shipped, and charged.
Incorrect Address & Return-to-Sender Policy:
Customers are responsible for providing the correct shipping address at checkout.
- Undeliverable Packages: If a package is returned to us by the carrier because it was undeliverable (due to an incorrect address, missing apartment number, or failure to collect), the customer will be charged for the return shipping costs incurred by our store. Return-to-Sender Fee: If a package is sent back to us due to an incorrect address, refusal, or failure to collect, you will be billed for the return journey. The return shipping fee is equal to the original shipping cost. There will also be a return-to-sender carrier adjustment fee of $35.00
- Reshipping Fee: If you would like us to ship the package back out to you a second time, an additional shipping charge will apply to cover the new postage.
Address Changes In Transit:
Once a package has left our facility and is in transit, any requests to change or correct the delivery address—whether made by phone, email, or directly with the carrier—will incur a mandatory Address Correction Fee of $35.00. This charge covers the operational costs and carrier penalties associated with redirecting a shipment. Withlogos.com is not responsible for delivery delays or lost packages resulting from address changes made after dispatch. Please note that changing your address in transit may also delay your delivery.